We want to make sure your experience with TalkItOver is straightforward. Please read our refund and cancellation policy carefully before booking.

Refunds

Refunds are issued in the following circumstances:

• Payment was deducted but the booking was not confirmed
• The booking was confirmed but the counsellor is unavailable for any reason

Cancellations

Once a booking is confirmed, cancellations are not permitted and fees are non-refundable.

Rescheduling

You may reschedule your appointment provided the request is made at least 24 hours before the scheduled session time.

No-shows

If you do not attend your scheduled appointment, no refund will be issued.

Last-minute Changes

Cancellation or rescheduling requests made less than 24 hours before the appointment will not be considered, and no refund will be issued. In the case of a genuine medical emergency, the counsellor may at their discretion offer an alternate slot.