Counselling Information Form

What is counselling?

Counselling is the opportunity to discuss your thoughts and feelings about any issue that you face in every-day life, that you may wish to explore and understand better, in a professional and confidential setting, with a qualified and competent counsellor, over a period of time.

A counsellor does not give advice or quick solutions but instead facilitates a collaborative process in which you as the expert in your life, gain greater awareness and make decisions for yourself.

The process of counselling and establishing a warm, accepting relationship where the counsellor and you work together towards your goals, takes time and is usually over weekly sessions.

Confidentiality and limits to confidentiality

Everything you discuss in counselling as well as information gathered from you through certain forms is confidential and it cannot be released without your specific consent. Your counsellor is ethically bound to maintain confidentiality, except in cases where there appears to be a risk of self-harm or harm to others or if you need to be hospitalized. In such cases, the counsellor would first discuss with you about the need to inform a trustworthy person to help you.

About your counsellor

Your counsellor is professionally qualified with a minimum of a Masters or equivalent degree in the field of Counselling / Psychology and will share his or her specific qualifications and experience with you in person. He or she follows professional practice requirements to ensure your welfare.

Every counsellor is required to get their work supervised as an ethical requirement. This is to ensure the quality of counselling you receive. In line with this, your counsellor has an experienced counsellor as a supervisor. To enhance the quality of counselling even further, TalkItOver counsellors also follow a process of peer supervision with other counsellors in the team. Your counsellor is ethically bound to protect your identity and will not disclose it in any of the supervision discussions.

Counsellors are also committed to their continuous growth and development and in line with this are in ongoing counselling themselves.


Records are maintained which consist of notes made by the counsellor. These are kept in a secure location.

Fees for Counselling

TalkItOver aims at providing counselling services that are reasonable and value for money. Please ensure that you collect a TalkItOver receipt from your counsellor at the end of every session.

Description Duration Fees
Senior Counsellors (with over 15 years of counselling experience)
Individual counselling session 60 minutes Rs 600 per session Rs 800 per session
Couple counselling session 60-90 minutes Rs 800 per session Rs 1100 per session
Family session 60-90 minutes Rs 800 per session Rs 1100 per session

Psychological risks and benefits

There are potential emotional risks and benefits associated with counselling. For instance, discussing thoughts or feelings you have been trying to avoid, may be painful. Likewise, making changes in one’s life may bring up some fears. Others in your life may not understand or support changes in your beliefs or behaviours that you may choose to make for your well-being. Working on yourself and your relationship takes effort on your part. It is important to consider these in deciding whether these emotional risks are worth the benefits of the changes you may want. Most people who take these risks find that counselling is helpful to them.

Your rights

  • You have the right to information about counselling and can choose whether to enter into counselling based on the information received.
  • You have the right to a warm, genuine and respectful counselling relationship.
  • You have the right to confidentiality as explained earlier.
  • You can ask questions about anything that happens in counselling to your counsellor.
  • You have a right to privacy – you can decline answering a question that you feel you may not be ready to share yet.
  • You can share any thoughts and feelings that come up for you with your counsellor – about the counsellor, the process, your concerns.
  • You can talk about your cultural, religious, spiritual beliefs and values that may be relevant to how you see your situation. Your worldview will be respected by the counsellor.
  • You can give feedback to your counsellor and discuss what may be more helpful for you.
  • You can discontinue counselling at any point of time by informing your counsellor.
  • You could ask to see another counsellor.

Your responsibilities

  • To exercise your rights.
  • To be open in your sharing of thoughts and feelings with your counsellor.
  • To come on time for sessions.
  • To inform the counsellor much in advance if a session needs to be rescheduled.
  • Cancelling a session on the day of the appointment will be chargeable to you, except when there is a genuine reason such as illness or emergency. Similarly, if you do not show up for an appointment, you will be chargeable for the session, except in the case of an emergency.
  • To inform your counsellor if you decide to discontinue.
  • To give anonymous feedback to the organization at the end of the counselling relationship so that the quality of counselling services can be enhanced.